About Our Delivery Service
UK Mainland Delivery
Our aim is to fulfil orders within 7 working days, but most are dispatched within 2-3 working days.
All items are dispatched from Fussy Filly HQ by Second Class Royal Mail Postage (usually 2-3 working days to deliver) or by courier delivery service, depending on the size of the order.
If you require goods delivered sooner please do not hesitate to contact us.
The Fussy Filly offers delivery to UK, Channel Islands and Northern Island.
Our postage and packaging fee is just £4.95 per order.
Due to increase of liability and loss we are unable to provide delivery options overseas.
It is the customer’s responsibility to ensure that the delivery postal address is correct at time of placing order. We cannot guarantee that we will be able to change an address on an item which has already been shipped.
If your parcel does not arrive within 15 working days we request that you contact us then we can arrange for a re-delivery, refund or credit note.
PLEASE NOTE THAT DURING BUSY CHRISTMAS SHOPPING, ALTHOUGH WE WILL PROCESS YOUR ORDER WITHIN OUR STATED FULFILLMENT PERIOD THE STANDARD SERVICE FOR POSTAGE/COURIER DELIVERIES MAY TAKE A LITTLE LONGER.
WE ADVISE SHOPPERS TO BE AWARE OF THE LAST POSTAL DATE FOR ROYAL MAIL SECOND CLASS SERVICE DURING THE FESTIVE PERIOD.
Collect From Store
You are welcome to collect your order from our store in Lancashire, however due to strict Covid-19 restrictions, this can only be done by prior arranged appointment and by following strict safety procedures.
To arrange this you must ensure your change the Shipping Address when placing your to:
Shores Hey Farm,
Black House Lane,
Lancashire, BB10 3QU.
You will receive an email to confirm your order is ready for collection. Please do not try and collect before you receive your email confirmation. Due to strict Covid-19 restrictions we will not be able to allow you on site, without arrangement.
For your security, you must bring your Order Confirmation Email and 1 form of photograph identification.